New Hope IBHC and our staff would like to thank all of you who take the time to send us your success stories. It means the world to us when you succeed. Names in our testimonials have been changed to protect confidentiality, the rest is directly from you.
I just wanted to send over a quick word of thanks!
We have a program that puts clinicians in police stations to take direct referrals and problem solves community based issues, etc. Our staff had been working with a patient who had been referred by police a few times. The individual was once very well respected in town. The person encountered a terrible trauma, one that has literally invaded every level of functioning…job and family lost; everything important was gone and the individual has not been able to stay substance free long enough to engage in trauma treatment. Intoxicated and fragile the day after being released from the psych unit, staff tried several interventions and on the last try the Police Chief decided he wanted to go along with staff. We were so excited because the Chief was really helpful and the patient agreed to go to detox/residential and agreed to longer term care at Keswick (at least in that moment)!
Debbie (access) at your facility was so helpful and patient over the course of the day or two that it actually took us to get the patient there. And, the assigned counselor, Leanna stayed in touch with our staff as needed during the treatment stay at New Hope which was really helpful as well. I’m sure there was a lot more work done in the course of the patient’s care that helped to motivate them to the next step.
This is one of those times when many partners needed to come together, each playing a critical role, and it happened so beautifully. I don’t know about you but I hear a lot about when things go wrong, and maybe not so much about when things go well! So, I wanted to take a moment and share with you that folks in your facility worked really hard to make sure this critically patient ( I think we all have patients at different levels of acuity, but this one was nearing the end) got what was needed at this point in time and we are truly grateful for the partnership!
Kim Veith, MBA, MSW, LCSW, LCADC
Director of Adult Clinical Services
Just wanted to say thank you for all you have done and are doing for clients with addiction issues.
Although I disagreed with “needing treatment” you and Sue made it a treat to come by and do my tests.
I know the industry you are in is often stressful and thankless. Overworked and underpaid.
I just wanted to show my support and tell you that both of you are awesome and my experience with new hope was fantastic.
Thank you for all you do.
When I was in active addiction, I would have been blessed to have you both.
Keep it up and be safe. Thank you for everything.
If I can help in anyway, please reach out. Both of you are the real deal.
Email from DP to Marla S and Sue L
Hey New Hope Marlboro!
Not sure if any of you over there remember me (I know you probably have seen a tremendous number of people over the past year) but my name is ZP and I wanted to thank everyone at your facility for helping to save my life. I left your facility early and against all advice and relapsed immediately. However, something changed inside of me while I was at your rehab and though it took me a few more days of using, I decided that I’d had enough and flushed the remainder of my stuff down the toilet. I haven’t touched heroin since May 17, 2018, which means I have surpassed the one-year mark; a miraculous first for me! I enrolled in school as a social work major and have maintained a 4.0 GPA through four semesters! I had a decade long habit and nowhere to live before I met you all and now, I have realistic dreams of law school, or of becoming a licensed social worker in order to provide therapy for those who are struggling. Can you believe that?
I feel that all the therapy I received while I was at New Hope has helped to change me into a better person, who sees possibilities outside of getting high every day. Each employee who I encountered at New Hope was good to me even when I was not to them. I gained hope from each person who took the time to talk to me. Specifically, I would like to say thank you to Melissa, Chirade and Shimmy (sorry if any names are misspelled), for doing all they could to keep me at the facility. If it was not for them, I probably would have left even sooner and might not be alive to write this. There are a few others who I wish I could thank directly but my brain was not at its best at the time and I do not remember their names.
You all have a ridiculously tough job and I cannot imagine how many former patients you lose but know that you also help to give people like me a life. I came to you with no insurance, no motivation, and no real reason to believe I could change. Thanks to you good people at New Hope, I now know what it’s like to wake up and feel normal without having to put poison in my body. My words cannot match what you all have done for me, but I wanted to reach out and let you know how much you are appreciated.
I have thought about this email for some time now & decided today was the day to make time to send it.
My daughter was at New Hope three years ago this month. She was addicted to heroin & in very bad shape. We live in Maryland & had, Dana, in 2 different rehab facilities. Both times, she went back to drugs, each time becoming worse, if there is a worse. My sister came to Maryland & took my daughter off the streets & put her in New Hope. You all saved my daughter’s life. She is clean since the day she came to your care. She speaks so highly of your organization . She said everyone was so professional, kind & concerned. She wanted to leave after withdrawal started & a nurse, I believe her name was Jenna, only name I ever heard her use, stayed with her the entire time, even through the nights. This nurse told her great things without judging her or making her feel like a low life. According to my daughter, one of the main things you all are doing right, which she didn’t have in the other rehabs, was letting her feel the withdrawal. The nurse showered her with kindness, talk, concern, warm blankets for the chills, a cool spot for the sweats, crackers for the nausea , but no medicine for the ease of withdraw. She believes it makes all the difference in the world. The nurse reassured her all the time, you may feel like you’re going to die, but you won’t. We got you. You’re going to make it through this. There isn’t enough praise or money in the world I could give you for what you did for so many people in my family. While Dana was what we call, on the run. My sister, who brought Dana to New Hope, had just lost her 19 year old 8 months before to stage 4 brain cancer. They found it the June before, and we lost her in 4 months after diagnosis. My family could not have survived another loss. The day Dana left Maryland with my sister, Dana’s boyfriend entered a rehab in Baltimore too. He lasted about 2 weeks after completing the program & then lost his life to an overdose 2 weeks after coming out. I know that had to have had a big impact on Dana wanting to live, but you gave her the tools to know that & to fight to do it. I could make this email 100 pages telling you how wonderful, everyone there is. It’s all the God’s honest truth. Keep doing what you do, it does work. I’m sure the losses are horrible, but if you can save one, like my daughter, you gotta feel immense pride in that, I hope.
Dana is a very productive member of society. She worked her way up to a restaurant manager job & has her own apartment. We could not be more proud of her. She is very involved with NA & looks forward to her clean date & our celebrations of that date. We’ve seen her talk & people listen. She is from a very middle class family where a college education was offered to her, just like her 2 sisters. That was not the path she took. Her relationship with them, now, is awesome, I never thought that would happen. And with me and her dad too. She has taken on every mistake she has made & if it’s financial, she has taken care of that too. Her sponsor, is a young woman, just like her & as wonderful as you are. I will say, many people told us, even after New Hope, they never thought she’d turn herself around. I know there is hope for everyone, I only mention this because it goes to show, even more, how terrific your program is.
I hope this can be shared with every & anyone on you staff. Especially those involved directly with Dana.
E-Mail from Dana’s mom
To Director Delia/Staff, Thanks for your professional involvement in my readjusting & redirecting my life. Counselor Linda Warwick is an asset to your staff. Kyle and Michael are the consummate gentleman and mentors; they complement what I see as a highly organized efficient and productive operation. Continued success! with you at the helm, many lives are being resurrected.
A holiday card received in the mail from a former client.
Dear Ms. Anna,
Our son was a client at your facility and we would like to express our sincere gratitude to the many people who helped him along his journey. He had many twists, turns and a few road blocks along the way. But now he is back home and hopefully will be on the right path.
First we would like to thank Stephanie O, his counselor. She was instrumental in guiding our son to completing the program. She helped him accept and understand his addiction and how it affected all aspects of his life. She was also very helpful in teaching him respect and self-reliance. We have a deep admiration for Stephanie and feel so lucky that he was under her wing. Many thanks Stephanie!!!
We would also like to thank all the TA’s that helped him as well. We can’t remember all their names, but we do want to mention a few. Our son was especially fond of Brandon, Jen, Kristina and Stef. They were especially kind to him and for that we are very grateful.
We also want to say that Kristina leads parent groups exceptionally well. She is very well spoken, respectful, and patient with the parents and kids. She also has provided excellent speakers. She was simply great!
Many thanks again to all.
-Letter from Family…Kudos to our Adolescent Dept. Staff
J….. recently called to let us know that he now has 2 1/2 years clean. “I will be forever grateful to (the staff at) New Hope for your kindness, compassion and love. Because of all your guidance and never giving up I know what true sobriety is. I wish all of you a Happy Holiday.”
-Holiday phone call
Hey, I don’t know who manages this FB page, but I’d like to say to all the staff there, specifically Gary, Rob, Mona, and Charlie Mills, THANK YOU, from the bottom of my heart, I have tried so many times over the last 15 years to get clean & sober, and every time I would come out of whatever program, I KNEW that I was doomed to fall off again, but you guys, I don’t know what it is you do, but I can feel a true difference this time, I came there with a very strong desire to die and today, I am alive and incendiarily happy about it…so again, THANK YOU THANK YOU THANK YOU……you all deserve a reserved room in Heaven when the time comes!
-Recently posted on our Facebook page by Jeremy C.
I didn’t think that it was possible, my son Jeremy’s recovery. I can tell you the multitude of stories, heartache, and pain that he and I have gone through over the last 15 years but that would make this letter about a 500 page book, so I will not go to crazy. Due to his drug addiction over the years he has been in failed programs, county jails, prison, moving from place to place because he upset people to the point where it was not safe for him to be there anymore. There was lying, stealing, and a total disregard for the people that loved him and tried to help him the most. I prayed for him every day and every day i feared the phone call to come and identify his body. Thankfully that call never came. When I found out that he was going to New Hope I have to say that at best I was very skeptical of any kind of success. I had heard it all before and it was starting to become white noise when he would tell me he was going to clean himself up. Well, I don’t know how you did it but your organization has actually made my dream come true. He is doing better now than at any time during the last 15 years! Now I know that recovery is a process and the wheels can come off the tracks at any time. However what I do know is that aside from helping him while he was there, that now, even out of the bubble of New Hope you have given him the tools that he uses every day to keep the wheels on the tracks. Thank you for bringing hope back to our family again. The journey ahead of him is long and the trail is treacherous but his new focus and determination is something to marvel at. Again, thank you and God bless all of you. I do want to mention a special thanks to Gary. The man is a diamond in a very difficult profession. Don’t lose him!
-from Jeremy’s dad
I would like to thank everyone who was involved in helping my son with his addiction to alcohol He has been sober ever since and it is such a pleasure to see a change in his personality and lifestyle. He is finally working again and keeping busy with friends and attending AA and NA meetings. I am so glad to see that he is finally a much nicer and happier person. In appreciation, please accept my donation to the Foundation.
-Letter from mother of former client
“Hey Dave This is Grace H. calling, my son Patrick T. was one of your clients a few months ago I was calling to just say thank you so much for all that you and New hope have done for my son Patrick. I’m actually speechless and coming upon the holidays I’m just calling to wish you happy holidays and send a special thank you. Patrick is at Phillip House and could not be more impressed. Having a child with a mental disability and addictions and all the other stuff going on has been horrendous for many years, but this has been a very hopeful experience and my thanks for you and your staff I couldn’t be more impressed.”
-Transcription of phone call from a thankful parent
“You have touched so many people doing the work you do and living the life you have led. You are indeed a very rich man. I live my life everyday and there are many days when I say to myself, “what is it all about, is this all there is”. But when you can touch people and change their lives as you have done, that is richness and a purpose that comes from God. All your struggles have made you the man you are today. I wanted to tell you that I appreciate everything that you have done for my son and for me and my family. I wish I could touch people’s lives the way you have touched mine. I hope you know when you put your head down on your pillow at night that you are loved and appreciated for not only everything that you do but for the person that you are. You are an example of what it means to be a good person. So Mr. Wilder, I have many Christmas wishes this year but one of the top 10 on my Christmas wish list this year is that you have a wonderful Christmas holiday and that your new year is filled with love, health and happiness. God bless you for all you do and all you are. I miss you and think of you often, but you see you are always with me, in my heart.”
-Excerpt from a letter of appreciation to counselor
“I was in treatment about three months ago and I just wanted to give you an update on how I’m doing. I’m four months clean on Monday. I’ve been attending NA meetings everyday since I left New Hope. I have been working the steps with my sponsor and I am currently on Step 2. I’m chairing for my home group this coming month. I owe a lot of thanks to you and New Hope for getting me to this point. So from my family and me, we’d like to thank you from the bottom of our hearts for everything you did and hope to hear from you soon.”
-Will, former resident
“Our staff report that as Director of Nursing, you consistently assist clients in accessing services in a caring, coordinated and effective manner, even in the most challenging times. Moreover they agree that you bring an infusion of energy, new ideas, compassion and a continued devotion to the care of those dealing with substance abuse. On behalf of our agency, I would like to take this opportunity to thank you and your staff for the critical services New Hope provides. We highly value the relationship we share.”
-Executive V.P., behavioral health organization
“My wife and I can’t give your counselor enough kudos/accolades for the work he did with our son, Paul. His sincerity and dedication to rehabilitation is quite evident. We believe he is tough but fair, which is a winning combination in the difficult job he faces.
He was always available to us. Whenever we called, he always returned the call. When we looked into his eyes we felt a deep sense of commitment to his profession. Equally important, we believe Paul has a friend.
In conclusion, we wish to thank the staff at New Hope for the wonderful work they are doing. As parents, we feel Paul has had a ‘world-class’ experience at New Hope. We hope that others will be fortunate enough to share those same results.”
– Lyudmila and Fred, parents of former client
“I would like to express our gratitude for the wonderful program at New Hope Secaucus. When we had no hope, you gave us hope. It has truly helped our child. I know that a client must be willing to accept help for a program to work, but what I’ve seen throughout the last four months is how the New Hope program is superior to others. Our son has been in treatment three times before, but at New Hope I believe the entire staff works the program with the kids. This is the difference.
Your counselor is the catalyst that makes this program succeed. She is extremely dedicated and has a no nonsense attitude that the kids respect. In addition, I would like to thank the entire rehabilitation staff. Their dedication and support for these kids is to be commended.
Whatever the future holds, I will know that New Hope has given our son the tools to succeed. He’s changed, he really has. He goes to meetings every day, has a sponsor and a commitment and has dropped his old friends. He talks to us. Gone is the anger. We’re finally a family.”
– Parents of a former client
“I don’t even want to think about what my life would have been like if my dad hadn’t gone to New Hope. I’m just thankful New Hope helped him become ‘Dad’ again.”
-Christine, daughter of former client
“Thanks to the support I found at New Hope, I’ve been clean and sober for three years. New Hope helped me find the strength I needed to be a better man, a better husband and a better father.”
– Bill, former client
“To the staff at New Hope – Marlboro, I want to say thank you for all your caring, hard work and giving of yourselves each day to the men and women you serve. My husband was in your facility about three years ago and completed the 30-day residential program. He has remained clean and sober to this day.
He always speaks highly of New Hope and those who helped with his treatment. If he comes across anyone who is in need of a program he highly recommends New Hope. He never says it was a bed of roses, but that is was hard, intensive work but well worth it. Once again, thank you. I hope and pray God gives you all the strength and courage to be ‘your brother’s keeper’ and continue to change lives.”
– Sylvia, wife of former client
“After the death of his father, I know that Jimmy would not be alive today if not for New Hope’s Adolescent Care Center. He now has been clean and sober for five months. He goes to meetings every day, has a terrific sponsor and attends grief counseling once a week. He will graduate from high school in June and is enrolled in college for this coming fall. Thanks for all your support when I was desperate and needed it most.”
– Mother of former client