MAIN OFFICE

80 Conover Rd.
Marlboro, NJ 07742
800-705-HOPE (4673)

Frequently Asked Questions

How do I get into treatment?

Call 1-800-705-HOPE (4673), Option 3, if you need help or apply for admission on line. Our screening and counseling staff will guide you in the next steps whether at New Hope or another agency that will better meet your needs.


What if I’m told I have to wait to be admitted?

Our first step is to screen to insure that we are the right place for you. If we are not, we will refer you to one or more appropriate facilities and provide you with phone numbers so that you can make those calls. If we are, you will be given the next available appointment. If there is some wait involved, we will provide you with the names and phone numbers of alternative or interim resources where you can find help and ask if we can call you to assess your status while you are waiting for admission.


What if I am calling to get help for my adult child (over 18 years of age) or other adult?

In New Jersey, admissions for the treatment of substance use disorders and compulsive gambling are voluntary. While we share your concern for your friend or loved one, we will need to speak directly to him or her in order to screen appropriately and determine the treatment that will best help them.


How do I know what treatment I need; what are the different levels of care?

The American Society of Addiction Medicine prescribes specific levels of care to meet the needs of those with substance use disorders based upon the severity of their problems. An assessment of biological, psychological and social-environmental indicators is used to determine the setting best suited to meet an individual’s needs. Our screening and intake counselors will discuss these criteria with you and what they mean with respect to the care that will be of greatest help to you or another in need.


What if I have a substance use and co-occurring mental or physical health problems?

New Hope is equipped to serve those with co-occurring mental or physical health problems that do not require acute hospitalization. This includes a 24-hour nursing and counseling staff whose members are qualified to work with those with co-occurring substance use and mental health disorders. Intake workers are trained to complete assessments that serve to match individuals with the services and resources that will best meet their needs, whether it is at New Hope, other agencies, or individual professionals with whom we collaborate.


What about medications?

New Hope’s Medical Director and consulting psychiatrists determine medication needs for those in our care. This includes decisions regarding the continuation of medications that have already been prescribed. You can discuss your specific needs with the Utilization Review Nurse in our Central Intake Office.


What if I have a gambling problem?

New Hope employs qualified Compulsive Gambling counselors and provides outpatient and specialized inpatient treatment.

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